Reference

Your Account Rights at sigma168

These Terms & Conditions govern every action you take on sigma168 — from opening your account and funding it via DANA, OVO, GoPay or QRIS, to withdrawing your…

Applies to all account typesDANA, OVO, GoPay & QRIS coveredIndonesia jurisdiction notedUpdated terms notified by emailEffective on account creation
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sigma168 Your Account Rights at sigma168
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you believe a decision affecting your account was made incorrectly, our support team is available 24 hours a day, 7 days a week. You can raise a formal terms query through live chat, email or Telegram. When you contact us, please have your account ID and the specific clause number ready so we can resolve your query without unnecessary back-and-forth. Players in Yogyakarta and across Indonesia can expect a first response within one hour during peak hours.

Team online

Live Chat

Start a live chat from any page on sigma168. Available 24/7, live chat is the fastest path for urgent terms queries or account disputes that need immediate review.

Email Support

Send a formal terms inquiry to our support email. We aim to respond within 24 hours and will reference the exact clause relevant to your question in our reply.

Telegram

Our Telegram channel handles terms-related questions during business hours. Attach your account ID when you message so our agent can pull up your record instantly.

ACCOUNT SECURITY & COMPLIANCE

How We Handle Your Data and Account

sigma168 applies strict data-handling and account-security practices so your personal information and wallet balance stay protected at every step.

Data Retention

We retain your account data for as long as your account remains active plus any period required by applicable law. You may request a summary of stored data via live chat at any time.

Cookie Policy

We use session and analytics cookies to keep your login active and to measure page performance. You can adjust cookie preferences through your browser settings without affecting core account functions.

Account Security

Your account password is hashed and never stored in plain text. We recommend enabling two-step verification from your account settings page to add a second layer of protection.

Withdrawal Verification

Before your first DANA, OVO or GoPay withdrawal is processed, our compliance team verifies that the receiving account name matches your registered identity — a step that protects you from misdirected funds.

Change Requests

To change your registered email, phone number or payment account details, submit a written request via live chat. Changes take effect within 48 hours after identity confirmation is completed.

Terms Dispute Process

If you disagree with how a term has been applied to your account, email our compliance desk with your account ID and the relevant clause. We will issue a written decision within 5 business days.

Common Questions About Our Terms

The following questions reflect what you are most likely to ask when reading these Terms & Conditions for the first time. Each answer is specific to how sigma168 operates for Indonesian accounts, so you get a clear picture of your rights and obligations before you proceed.

Yes, the same core Terms & Conditions apply to every account on sigma168 regardless of whether you access the platform via desktop, mobile browser or the app, and regardless of which games or payment methods you use.

The Terms & Conditions become binding at the moment you complete account registration. Continuing to use the platform after any published update to these terms also constitutes acceptance of the revised version.

We send an email notification to your registered address whenever the terms are materially updated. The updated version is also published on this page with a revised effective date shown at the top of the document.

Yes. Contact our support team via live chat or email with your account ID and a data-access request. We will compile and deliver a summary of your stored personal data within 14 business days, as required by applicable law.

After you close your account, sigma168 retains your data for the period required by applicable law and then deletes it from active systems. You can confirm the exact retention period by contacting support before closing.

The core terms apply equally across all payment methods. However, specific cashier terms — such as name-matching requirements for DANA and OVO withdrawals — are detailed in the payment section of your account dashboard.

Email our compliance desk with your account ID and the specific clause you are disputing. We aim to review the case and issue a written decision within 5 business days, covering what was applied and why.

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