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How we keep your account and payments secure

Your privacy is the foundation of your account with sigma168. We handle your personal data, payment details, and account activity with clear practices built for Indonesia players.

DANA, OVO, GoPay and QRIS payment protectionAccount data kept in secured storageYour withdrawal requests verified before payout
sigma168 How we keep your account and payments secure
REACH OUR TEAM

Contact us about your privacy

Team online

Live Chat

Open your account and click the Help icon in the lobby. Our team responds to privacy questions and data requests during support hours, seven days a week, from 08:00 to 23:00 WIB.

Email Privacy Request

Send a message to our data team at [email protected] with your account username and the specific information you want to review or change. We aim to respond within 7 business days.

Account Settings

Log in to your account, open Settings, and navigate to Privacy & Data to view your stored information, update your contact details, and check your transaction history.

HOW WE PROTECT YOU

Data security and your account choices

Encryption and Storage

Your payment details and account credentials are encrypted using industry-standard TLS protocols. We store identity and transaction data in secure servers located in Singapore and Indonesia, with redundant backups to prevent loss.

Withdrawal Verification

When you request a payout to your DANA, OVO, GoPay or QRIS wallet, we match your account details against our records and run anti-fraud checks before the transfer clears. This process typically takes under 2 minutes.

Cookie and Tracking

We use cookies to remember your login state, language choice, and game preferences. Analytics cookies help us spot technical issues and detect unusual account access patterns that may indicate compromised credentials.

Data Retention

We keep your account data active for as long as your account is open. If you close your account, we retain transaction records for seven years to comply with Indonesian financial reporting requirements.

Third-Party Access

We share payment data only with DANA, OVO, GoPay and QRIS processors to complete your transactions. We do not share your personal data with marketing companies, advertisers, or unrelated third parties.

Update or Delete Your Data

You can update your contact information, email address, and phone number directly in Account Settings. To request deletion of non-essential data, contact our privacy team at [email protected] with your account details.

Privacy and your account — questions answered

Your account remains in our system with all your data intact. We keep transaction records indefinitely for compliance. If you want to close your account permanently and request data deletion, contact our support team at [email protected] with your username, and we will guide you through the closure process.

Your payment method credentials are encrypted before storage and never appear in our activity logs. We only transmit payment data to the official DANA, OVO, GoPay and QRIS processors to complete your deposit or withdrawal. We do not retain your wallet password or PIN.

Yes. Log in to your account, go to Settings, and open Privacy & Data to view your stored name, email, phone number, payment methods, and transaction history. To request a full data export in digital format, email [email protected] with your account username.

No. We do not sell your personal data, game history, or contact information to advertisers, data brokers, or marketing firms. We share payment details only with DANA, OVO, GoPay and QRIS to process your transactions. Where local law permits, we may share anonymized analytics with our game studios.

We use functional cookies to keep you logged in and remember your language and game preferences. We also use analytics cookies to detect technical problems and spot suspicious login attempts. You can disable non-essential cookies in your browser settings, but this may affect your account login experience.

We retain all withdrawal and deposit transaction records for seven years to comply with Indonesian financial regulations. Your account statement remains visible in your Settings at any time. This data is kept encrypted and is not shared with unrelated parties.

Change your password immediately from the Settings menu. Then open live chat in the lobby or email [email protected] and tell our team the date and time you noticed unusual activity. We will review your login logs, freeze suspicious transactions, and help you secure your account.